Are you passionate about leveraging data to create personalised customer experiences? Do you excel at developing targeted engagement campaigns that drive brand loyalty and repeat business? We're looking for a CRM Manager to take ownership of our clients email & SMS channels.
Are you passionate about leveraging data to create personalised customer experiences? Do you excel at developing targeted engagement campaigns that drive brand loyalty and repeat business?
We’re looking for a CRM Manager to take ownership of our clients email & SMS channels, crafting seamless and impactful communications that enhance the customer journey.
Key Responsibilities:
- Ownership of Email & SMS channels
- End-to-end management of campaign production, execution, reporting, and optimisation.
- Customer journey mapping
- Performance tracking & reporting
- Cross-functional collaboration
- Work with internal teams to create a seamless customer experience
- Ensure responsible handling of customer data in line with GDPR and best practices.
Skills & Experience:
- Proven track record in CRM, engagement, and retention
- Experience using email distribution tools
- Self-sufficient in building automated workflows.
- Strong skills in content planning, copywriting, and proofreading
- Understanding of GDPR and best practices for customer data management.
- Sharp attention to detail
